Frequently Asked Questions
- Product Information
- Client Account
- Orders
- Payment
- Delivery
- Others
- Contact us
- Product Information
- Client Account
- Orders
- Payment
- Delivery
- Others
- Contact us
How long will the Ladurée macarons last and how should I preserve them?
How long will the Ladurée macarons last and how should I preserve them?
What are the allergens included in Ladurée products?
What are the allergens included in Ladurée products?
For other products, you can find the ingredients and allergens in the details descriptions on our website at www.laduree.us.
For other products, you can find the ingredients and allergens in the details descriptions on our website at www.laduree.us.
Can I consume a Ladurée product after its use-by date?
Can I consume a Ladurée product after its use-by date?
Our pastries are to be eaten on the day of their purchase.
For all other products (jam, dragées, tea, marshmallows, etc), the date of minimum durability is indicated on the packaging.
Our pastries are to be eaten on the day of their purchase.
For all other products (jam, dragées, tea, marshmallows, etc), the date of minimum durability is indicated on the packaging.
Does Ladurée have gluten-free macarons or products and products without lactose/sugar?
Does Ladurée have gluten-free macarons or products and products without lactose/sugar?
My order arrived thawed or warmer than expected. What do I do?
My order arrived thawed or warmer than expected. What do I do?
My order will arrive a day after my requested delivery date. Will it still be fresh?
My order will arrive a day after my requested delivery date. Will it still be fresh?
Does Ladurée offer wedding cakes?
Does Ladurée offer wedding cakes?
Please email salesus@laduree.com to discover more.
Please email salesus@laduree.com to discover more.
Can I add writing to my Ladurée cake?
Can I add writing to my Ladurée cake?
Please email salesus@laduree.com to discover more.
Please email salesus@laduree.com to discover more.
Does Ladurée offer cutomized macarons?
Does Ladurée offer cutomized macarons?
Please email salesus@laduree.com to discover more."
Please email salesus@laduree.com to discover more."
Can I choose my macaron flavors?
Can I choose my macaron flavors?
The flavors shown in the photo don't match what I received. What can I do?
The flavors shown in the photo don't match what I received. What can I do?
Please note that all photos are non-contractual.
Please note that all photos are non-contractual.
The product I received looks different than the one I ordered. What should I do?
The product I received looks different than the one I ordered. What should I do?
Please note that all photos are non-contractual.
Please note that all photos are non-contractual.
How do I create an account ?
How do I create an account ?
Why should I create an account ?
Why should I create an account ?
How can I update my personal details ?
How can I update my personal details ?
I have forgotten my password, how can I access my account ?
I have forgotten my password, how can I access my account ?
How can I unsubscribe from the newsletter ?
How can I unsubscribe from the newsletter ?
How do I place an order?
How do I place an order?
How can I add a message to my order?
How can I add a message to my order?
The option will be available during the check out process.
The option will be available during the check out process.
Where can I find my order number?
Where can I find my order number?
I have not received an order confirmation email. What should I do?
I have not received an order confirmation email. What should I do?
If after 30 minutes, you still have not received anything check your spam folder.
If the issue persists, you can check your order status on our website at "My orders" or reach out to us at ladureeus@laduree.com with the email, first and last name, and username used to place the orde
If after 30 minutes, you still have not received anything check your spam folder.
If the issue persists, you can check your order status on our website at "My orders" or reach out to us at ladureeus@laduree.com with the email, first and last name, and username used to place the orde
I would like to check my order progress. What should I do?
I would like to check my order progress. What should I do?
Can I change my order content?
Can I change my order content?
Can I cancel my order?
Can I cancel my order?
I would like to order a gift. What should I do?
I would like to order a gift. What should I do?
If you are ordering something perishable, please let the person know that it is coming so they are aware to put it in the refrigerator upon reception.
If you are ordering something perishable, please let the person know that it is coming so they are aware to put it in the refrigerator upon reception.
I want to order a big amount of products. Who should I contact?
I want to order a big amount of products. Who should I contact?
Is an invoice sent with the package?
Is an invoice sent with the package?
What should I do if an item is missing in my order?
What should I do if an item is missing in my order?
What is your Return Policy?
What is your Return Policy?
For any other product, please email ladureeus@laduree.com within 24 hours of the reception of your order and include the order number and reason for wanting to return the item.
Please note that the customer will be responsible for the cost of returning the item.
For any other product, please email ladureeus@laduree.com within 24 hours of the reception of your order and include the order number and reason for wanting to return the item.
Please note that the customer will be responsible for the cost of returning the item.
Which online payment options are available?
Which online payment options are available?
Is payment secure?
Is payment secure?
When is the payment taken into account?
When is the payment taken into account?
What can I do if the payment is dishonoured?
What can I do if the payment is dishonoured?
How can I receive a copy of my invoice?
How can I receive a copy of my invoice?
How do you ship macarons?
How do you ship macarons?
Where do you delivery?
Where do you delivery?
We deliver nationwide in the US with the exception of Hawaii and Alaska.
We deliver nationwide in the US with the exception of Hawaii and Alaska.
What information should I give for efficient deliveries?
What information should I give for efficient deliveries?
For deliveries to companies, the shipment will be handed to the reception desk. Please note that some hospitals may not accept packages intended for patients or doctors.
For deliveries to companies, the shipment will be handed to the reception desk. Please note that some hospitals may not accept packages intended for patients or doctors.
Can I pick up my order directly in a shop?
Can I pick up my order directly in a shop?
1. Place your order through local pickup for everyday orders
2. Contact our sales team to place a special order
Check which store is closest to you:
https://www.laduree.us/local-pick-up.html
1. Place your order through local pickup for everyday orders
2. Contact our sales team to place a special order
Check which store is closest to you:
https://www.laduree.us/local-pick-up.html
What is your delivery timing?
What is your delivery timing?
Ladurée partners with FedEx to ensure reliable shipping for your orders.
We offer the following shipping options:
FedEx Second Day: Delivery within 2 days from shipment, including Saturday. Available for perishable products within a 250-mile radius around New York City.
FedEx Priority Overnight: Next-day morning delivery from shipment, including Saturday.
FedEx Standard Overnight: Next-day afternoon delivery from shipment, excluding Saturday.
FedEx Ground Home Delivery: Delivery within 3 to 5 days from shipment, including Saturday and Sunday for residential addresses.
Please note that perishable items will need to be sent with overnight shipping. Home delivery is available within a 250-mile radius for 1-2 days or 3-5 business days with ground shipping for non-perishable items. You will get an email with the tracking once it has been shipped.
While we strive for prompt delivery, we cannot guarantee exact delivery times.
Ladurée partners with FedEx to ensure reliable shipping for your orders.
We offer the following shipping options:
FedEx Second Day: Delivery within 2 days from shipment, including Saturday. Available for perishable products within a 250-mile radius around New York City.
FedEx Priority Overnight: Next-day morning delivery from shipment, including Saturday.
FedEx Standard Overnight: Next-day afternoon delivery from shipment, excluding Saturday.
FedEx Ground Home Delivery: Delivery within 3 to 5 days from shipment, including Saturday and Sunday for residential addresses.
Please note that perishable items will need to be sent with overnight shipping. Home delivery is available within a 250-mile radius for 1-2 days or 3-5 business days with ground shipping for non-perishable items. You will get an email with the tracking once it has been shipped.
While we strive for prompt delivery, we cannot guarantee exact delivery times.
How can I track the progress and delivery of my order?
How can I track the progress and delivery of my order?
Can I change my delivery address or date once my order has been validated ?
Can I change my delivery address or date once my order has been validated ?
What should I do if my order is damaged in transit?
What should I do if my order is damaged in transit?
I sent my order as a gift and the recipient was not available or didn’t open the package in time. What should I do?
I sent my order as a gift and the recipient was not available or didn’t open the package in time. What should I do?
Please note that Laduree cannot be held responsible for reported damages caused by delays in opening and appropriately storing the package’s contents upon delivery.
Please note that Laduree cannot be held responsible for reported damages caused by delays in opening and appropriately storing the package’s contents upon delivery.
My order was sent to the wrong address. What should I do?
My order was sent to the wrong address. What should I do?
If the correct shipping address was given and your order still went to the wrong address, please email ladureeus@laduree.com within 24 hours of the delivery date and include the order number and a form of proof that your order went to the wrong address.
Ladurée is not responsible for refunds or replacements of orders with incomplete, invalid, or incorrect addresses. The customer is responsible for checking the confirmation email at the time of placing their order. Ladurée is also not responsible for packages sent to recipients who are not available to accept packages on the delivery date.
If the correct shipping address was given and your order still went to the wrong address, please email ladureeus@laduree.com within 24 hours of the delivery date and include the order number and a form of proof that your order went to the wrong address.
Ladurée is not responsible for refunds or replacements of orders with incomplete, invalid, or incorrect addresses. The customer is responsible for checking the confirmation email at the time of placing their order. Ladurée is also not responsible for packages sent to recipients who are not available to accept packages on the delivery date.
Inclement Weather Advisories
Inclement Weather Advisories
Please note that Ladurée cannot be held responsible for delays caused by inclement weather.
If you believe your order has been affected by such delays and is no longer suitable for consumption upon arrival, kindly fill out our contact form here, and we will promptly address your concerns.
Please note that Ladurée cannot be held responsible for delays caused by inclement weather.
If you believe your order has been affected by such delays and is no longer suitable for consumption upon arrival, kindly fill out our contact form here, and we will promptly address your concerns.
I need my package delivered by a specific time, how can I arrange this?
I need my package delivered by a specific time, how can I arrange this?
Can I ship to a PO Box, or APO / Military location?
Can I ship to a PO Box, or APO / Military location?
We can ship to residential addresses, businesses, venues, and apartment buildings.
We can ship to residential addresses, businesses, venues, and apartment buildings.
My order was not shipped on time and is therefore arriving late. What can I do?
My order was not shipped on time and is therefore arriving late. What can I do?
Please note that Ladurée is not responsible for reimbursing shipping charges in the event of a late order.
If you no longer wish to receive your order please fill out the form here and we will promptly be in touch.
Please note that Ladurée is not responsible for reimbursing shipping charges in the event of a late order.
If you no longer wish to receive your order please fill out the form here and we will promptly be in touch.
I ordered an item and received a different item. What can I do ?
I ordered an item and received a different item. What can I do ?
Does Ladurée offer local delivery?
Does Ladurée offer local delivery?
Where does Ladurée ship their products from?
Where does Ladurée ship their products from?
Holiday Season Inquiries
Holiday Season Inquiries
Our team will be in touch if your order is directly affected.
Our team will be in touch if your order is directly affected.
How can I find your stores?
How can I find your stores?
I would like to distribute Ladurée products, who should I contact?
I would like to distribute Ladurée products, who should I contact?
Can I find all the products online ?
Can I find all the products online ?
Please note that some products may only be available in stores due to the perishability of the item.
Please note that some products may only be available in stores due to the perishability of the item.
Who do I contact for Laduree partnerships or media requests?
Who do I contact for Laduree partnerships or media requests?
Does Ladurée have a loyalty program?
Does Ladurée have a loyalty program?
Does Ladurée offer events?
Does Ladurée offer events?
Please email salesus@laduree.com to discover more.
Please email salesus@laduree.com to discover more.
Does Ladurée offer corporate gifting?
Does Ladurée offer corporate gifting?
Please email salesus@laduree.com to discover more.
Please email salesus@laduree.com to discover more.
Does Ladurée offer corporate events?
Does Ladurée offer corporate events?
Please email salesus@laduree.com to discover more."
Please email salesus@laduree.com to discover more."
Does Ladurée offer catering?
Does Ladurée offer catering?
Please email salesus@laduree.com to discover more.
Please email salesus@laduree.com to discover more.