How long will the macarons last and how should I preserve them ?
What are the allergens included in your products ?
Can I consume a product after its use-by date ?
Do you have gluten-free products and products without lactose/sugar ?
How do I create an account ?
Why should I create an account ?
How can I update my personal details ?
I have forgotten my password, how can I access my account ?
How can I unsubscribe from the newsletter ?
How do I place an order ?
How can I add a message to my order ?
I have not received an order confirmation email.
Where can I find my order number ?
I would like to check my order progress.
Can I change my order content ?
Can I cancel my order ?
I would like to order a present for a close relation.
I want to order a big amount of products, who should I contact
Is an invoice sent with the package ?
Which online payment options are available ?
Is payment secure ?
When is the payment taken into account ?
What can I do if the payment is dishonoured ?
How can I receive a copy of my invoice ?
How are macarons shipped ?
Where do you deliver ?
We deliver to all states of the United States of America except Hawaï and Alaska. Perishable products are only delivered within a 250miles radius of New York.
What information should I give for efficient deliveries ?
Can I pick up my order directly in a shop ?
With the Click & Collect You can choose to pick up your order in our store within an hour after your place your order on our website. We will be able to collect at :
- Ladurée Soho: 398 West Broadway, New York, NY 10012. We are opened Sunday to Thursday from 10:00am to 6:00pm, Friday to Saturday from 10:00am to 8:00pm
- Ladurée Madison: 864 Madison Ave, New York, NY 10021. We are opened Monday to Sunday from 10:00am to 07:00pm.
- Ladurée Washington M. Street: 3060 M. Street NW, Washington D.C., MD 20007. We are opened Monday to Sunday from 10:00am to 6.00pm.
- Ladurée Beverly-Hills: 311 N Beverly Drive, Los Angeles, CA 90210. We are opened Monday to Sunday from 9:00am to 7:00pm.
- Ladurée Americana at Brand: 889 Americana Way, Glendale, CA 91210. We are opened Monday to Sunday from 10:30am to 9:00pm.
- Ladurée Miami Aventura: 19501 Biscayne Blvd.Suite 069 Aventura, Florida33180. We are opened Monday to Sunday from 10:00am to 6.00pm.
What are your delivery speeds ?
We work with our partner FedEx. By choosing home delivery, we guarantee you will receive your order within 1-2 working days from Tuesday to Sunday.
Our costs depend on the destination of your order in United States of America but do not depend on the amount of your purchases. All orders are subject to precise tracking by FedEx, which will send an e-mail following the collection of your package at our workshop and a delivery confirmation email. Express
- FedEx Second Day (Next second 2 day from shipment), incl. Saturday Exception for perissable products delivery only in a radius of 250 miles around New-York City.
- Express FedEx Priority Overnight (Next day morning from shipment), incl. Saturday
- FedEx Standard Overnight (Next day afternoon from shipment), excl. Saturday
- FedEx Ground Home Delivery (3 to 5 days from shipment), incl. saturday and sunday delivery days, residential only.
What are your delivery rates ?
- Express FedEx Priority Overnight (Next day morning from shipment), incl. Saturday Shipping fee: 50$
- FedEx Standard Overnight (Next day afternoon from shipment), excl. Saturday Shipping fee: 25$