Ordering and Shipping Information
General Shipping Information
Shipping days are Monday through Thursday during office hours. Delivery days are from Tuesday through Friday. We do not ship on Fridays, Saturdays or Sundays. If your order is placed after 3:00 p.m. EST, then it will not be processed until the following business day. If you do not choose a delivery date, our system will automatically select the next available date. Ladurée cannot guarantee the correct delivery date if your preferred date is not selected in the “Choose Your Delivery Day” section.
This online boutique delivers within the continental United States only. Due to the perishable nature of our products, we do not ship to Puerto Rico, Alaska or Hawaii at this time. We ship using Federal Express. Once the package has left our facility, Ladurée cannot assume responsibility for any issues due solely to delivery time. In order to facilitate delivery, please provide any apartment, suite, or hall number in your selected delivery address. You may add any other important information, such as “drop off to a doorman,” in the “Additional Information” section.
Shipping costs are calculated after the delivery dress has been provided. Priority Overnight orders are delivered to most locations before noon the next day. Standard Overnight orders are delivered to most locations before 7:00 p.m. Second Day a.m. shipping orders are delivered to most locations in two days by 7:00 p.m. Shipping prices are based on weight and destination. Second Day Shipping may not be available for all locations. Kindly note that the shipping methods available depend on seasonal temperature changes. Shipping methods do not take unexpected weather delays into consideration, which may affect timelines, ship dates and delivery dates. All Non-Perishable items can be shipped Ground; shipping prices are based on weight and destination.
Any deliveries in Manhattan below 96 th Street may be delivered by messenger service for same- day delivery or at a later date. For any deliveries above 96 th Street or in one of the outer Boroughs, please contact our customer service department for assistance with your order at 646- 392-2806.
We can deliver Monday to Friday between 9 a.m. to 5 p.m., an additional delivery fee starting at $15.00.
For deliveries on Saturdays and Sundays, please contact our service department at 646-392-2806.
Pick Up Policy
You can choose to pick up your order in one of our stores.
For macarons and non-perishable items, any order placed Monday-Friday can be picked up the same day after 5 p.m.
For pastries, Viennoiseries, cakes and special orders, allow two (2) working days for preparation.
Due to the perishable nature of our products, we ship our macarons using only Federal Express Priority Overnight in warm climates. We also include special packaging to keep the products cool, at no extra cost to our clients.
During cooler periods, we provide Standard Overnight Shipping. Please note that, because of fluctuating temperatures, Ladurée cannot always guarantee shipping options other than Priority Overnight.
Deliveries during any holiday are based on Federal Express business hours. If you have any questions about holiday deliveries, please contact client services at 646-392- 2806.
The only boxes available for customization are the “Boite Chapeau.” The customized box will be charged by weight. Please allow two to three (2-3) days for Ladurée to complete your order. To place your order, you may call client services at 646-392-2806 or email us at firstname.lastname@example.org.
Orders as Gifts
We want to create a special tasting experience for each Ladurée gift sent. To preserve the gift component, we do not include receipts in our packages. Clients receive their receipts by email. You may opt to include a complimentary customized message card with your order.
Tracking Your Order
Once your order is shipped, you will receive a tracking notification email from Federal Express. You may track your order at any time on the FedEx Website.
Your Questions and Concerns
We at Ladurée appreciate your patronage and strive to uphold the highest standards. Any inquiries may be addressed to client services by phone at 646-392-2806 or by email at the following address: email@example.com. For requests regarding return or exchange of products, a replacement product, or a refund, please provide client services with a photograph and detailed description of your inquiry. Doing so will allow us to better serve you and future clients. Please see our General Terms of Sale for more specific information regarding delivery, shipping, refunds, and conditions of sale.